Terms of Service

1. About Friendworx

Friendworx provides facilitated online social gaming experiences designed to help young people develop friendships, social confidence and positive online interactions.

Friendworx is not a medical, psychological, counselling or crisis intervention service. Participation in Friendworx does not replace professional healthcare, therapy or other support services.

2. Eligibility

To use Friendworx you must meet the eligibility requirements applicable to the service.

• Parents or legal guardians may register a young person.
• Professionals and coordinators may register a young person only with the parent or legal guardian's permission.
• Children and young people under 18 years of age cannot create their own account without the involvement of a parent or legal guardian.
• Friendworx may refuse or cancel registrations where eligibility requirements are not met.

3. User Accounts

Where an account is created, you agree to:

• Provide accurate and current information.
• Keep your information up to date.
• Keep your login details confidential.
• Notify Friendworx if you become aware of any unauthorised access to your account.
• Accept responsibility for all activity occurring under your account.

4. Parent and Guardian Responsibilities

Parents and legal guardians are responsible for:

• Providing accurate registration information.
• Informing Friendworx of any significant changes relevant to participation.
• Ensuring emergency contact information remains current.
• Supporting their young person's safe participation.
• Reading and complying with Friendworx policies.

5. Participation

Friendworx aims to create safe, inclusive and respectful online environments.

All participants are expected to:

• Treat others with respect.
• Use appropriate language.
• Follow the instructions of Friendworx Guides.
• Respect the privacy of other participants.
• Behave in a manner that promotes a positive group experience.

6. Online Safety

Friendworx places the safety of participants at the centre of its services.

Friendworx reserves the right to:

• Monitor participation during sessions.
• Investigate reports of inappropriate behaviour.
• Temporarily suspend participation where safety concerns arise.
• Remove participants where necessary to protect others.
• Report matters to appropriate authorities where required by law.

7. Matching Participants

Friendworx carefully considers registrations when matching participants into groups.

While we make every reasonable effort to create compatible groups, Friendworx cannot guarantee:

• A suitable group will always be available.
• A participant will be immediately matched.
• Specific friendships or social outcomes.
• That groups will remain unchanged over time.

Friendworx may delay participation where we believe a suitable match is not yet available.

Service Suitability

Friendworx is committed to providing a safe and positive experience for all participants.

Submitting a registration does not guarantee participation in the service.

Participation is subject to:

• Completion of the registration and assessment process.
• Confirmation that Friendworx is suitable for the young person's needs.
• The availability of an appropriate and compatible group.
• Our ability to provide a safe environment for all participants.

Friendworx may defer, decline or discontinue participation where we reasonably believe our services are not suitable or where a safe and appropriate group cannot be formed.

8. Platform Availability

Friendworx aims to provide reliable services but cannot guarantee uninterrupted access.

Access may occasionally be affected by:

• Scheduled maintenance.
• Software updates.
• Internet outages.
• Third party service interruptions.
• Unexpected technical issues.

9. Acceptable Use

Users must not:

• Attempt to gain unauthorised access to the Platform.
• Share login credentials.
• Upload malicious software.
• Harass, bully or threaten other users.
• Share offensive or illegal material.
• Interfere with the operation of the Platform.
• Impersonate another person.
• Use the Platform for unlawful purposes.

10. Intellectual Property

Unless otherwise stated, all content available on the Platform remains the property of Friendworx or its licensors.

This includes:

• Logos.
• Graphics.
• Website content.
• Training materials.
• Documents.
• Videos.
• Software and platform functionality.

Content may not be copied, reproduced or distributed without prior written permission.

11. Privacy

Your privacy is important to us.

Your use of Friendworx is also governed by our Privacy Policy, which explains how personal information is collected, used, stored and protected.

12. Third Party Services

Friendworx may utilise third party gaming platforms or services including console networks and online games.

Friendworx is not responsible for:

• Third party service outages.
• Changes made by third party providers.
• Third party account requirements.
• Third party privacy practices.

13. Fees and Payments

Where fees apply, they will be clearly communicated before services are provided.

Additional payment terms may apply to specific services or subscriptions.

14. Suspension or Termination

Friendworx may suspend or terminate access where a user:

• Breaches these Terms.
• Provides false information.
• Places another participant at risk.
• Engages in bullying, harassment or abusive behaviour.
• Uses the Platform unlawfully.

Where appropriate, Friendworx will seek to resolve concerns before suspending or terminating access.

15. Limitation of Liability

Friendworx provides facilitated social gaming experiences designed to encourage positive social interaction.

While we strive to provide high quality services, Friendworx does not guarantee:

• Specific friendship outcomes.
• Social or developmental outcomes.
• Compatibility between participants.
• Continuous access to the Platform.

To the extent permitted by law, Friendworx excludes liability for indirect, incidental or consequential loss arising from the use of the Platform.

16. Changes to These Terms

Friendworx may update these Terms of Service from time to time.

The latest version will always be published on the Friendworx website. Continued use of the Platform after changes have been published constitutes acceptance of the updated Terms.

17. Governing Law

These Terms of Service are governed by the laws of the State of Victoria and the Commonwealth of Australia.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of Victoria.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact Friendworx.

• Email: support@friendworx.com.au